1. Return Eligibility
You may request a return if:
- The product is damaged, defective, or incorrect upon delivery
- The return request is raised within [3 days] of delivery
- The item is unused, unworn, and in its original packaging with all tags intact
Due to hygiene and product sensitivity, certain items may not be eligible for return. These include:
- Earrings (for hygiene reasons)
- Items marked as “Non-Returnable” or “Final Sale”
2. Return Process
To initiate a return:
- Email us at [your email address] with your order ID and reason for return
- Attach clear images of the product (in case of damage/defect)
- Our team will review your request within 2–3 business days
- Once approved, we will provide return instructions
3. Refund Policy
Refunds will be processed under the following conditions:
- If the returned product passes quality inspection
- If the product is confirmed as damaged, defective, or incorrect
Refund Method:
- Prepaid orders: Refund will be credited to the original payment method
- Cash on Delivery (COD) orders: Refund will be processed via bank transfer or store credit
Refund Timeline:
- Refunds are processed within 5–10 business days after the returned item is received and approved
4. Replacement Policy
- We offer replacements only for damaged, defective, or incorrect items
- Replacement is subject to product availability
- If the product is not available, a full refund will be issued
5. Return Shipping
- If the return is due to our error (wrong/damaged product), we will bear the return shipping cost
- In other cases, customers may be required to pay the return shipping charges
6. Cancellation Policy
- Orders can be cancelled within [12–24 hours] of placing the order
- Once the order is shipped, it cannot be cancelled
7. Non-Refundable Situations
Refunds will not be issued if:
- The product has been used or damaged by the customer
- The return request is made after the allowed return period
- The product is missing original packaging or tags